ECR Consumerwatch

EAST COAST RADIO  |  Podcast , ±7 min episodes every 1 week  | 
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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Love me, love my privacy

Who besides you knows your personal details, bank account details and passwords, enabling them to impersonate you, open and close accounts in your name and transact online, buying stuff and transferring funds out of your account? When I asked a short version of that question on Twitter this week, I got some eye opening responses.

Woolworths controversy; rat in salad and Mr D delivery guy

This week we’ve had the video of the rat happily munching on a salad at a Food Lovers Market in Diepkloof, Shannon McLaughlin of Ubuntu Baba’s blog claiming that Woolworths bought her baby carriers online and then came up their own almost identical version, and then the Mr D Food delivery guy being captured on video behaving appallingly, to put it mildly.

Wow service! Now for the fun stuff on Consumerwatch

Thanks to social media, consumer discontent confronts us everywhere - Facebook, Twitter, Whatsapp groups - lots of grumpy, angry, frustrated consumers venting, naming and shaming. And yes, most of it well justified! But we also need to take the time to let others know when the service is amazing. So here's Wendy's 'Wow' show featuring stories from listeners of great service.

That “free” thing will cost you lots

The lure of free goodies has been used by marketers for generations to lure consumers in, and then get them to commit to paying - usually a lot - for anything from timeshare deals to vacuum cleaners, dietary supplements and face creams.

Open lines on ECR Consumerwatch

This week was our last episode of the year for Consumerwatch with Wendy Knowler, so we gave listeners a chance to speak to her about any consumer issue affecting them. Listen here...

108 episodes

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