ECR Consumerwatch

EAST COAST RADIO  |  Podcast , ±7 min episodes every 1 week, 1 day  | 
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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High Court outlaws banks’ controversial money grabbing

For years, South Africa’s banks have taken it upon themselves - without warning - to grab money from their clients’ current accounts to settle their credit card debt, often leaving them with too little money to honour their debit orders or buy food for the month.

Scam Tenders - a cautionary tale

This week’s Consumerwatch is a cautionary tale for small businesses. I’m very grateful to a Durban businesswoman for sharing her story with us in a bid to warn others. She'd found no warnings online about any of the companies involved, but she did miss some tell-tale signs in her dealings with the fraudsters, and that’s been her very expensive lesson.

You break it, your waiter pays for it

As anyone who has every worked tables in a restaurant will know, waiters and waitresses are often on the receiving of some pretty unpalatable treatment at the hands of restaurant owners and managers.

Ombud warns consumers about 5 online retailers

When a company takes a customer’s money and promises to deliver the goods a few weeks later, and then fails to do so - for many months, refuses to refund them, and then ignores them, they’re asking for trouble. When they do that to enough people, the trouble, when it comes, is big. As in naming and shaming by an Ombudsman. Wendy Knowler has the details in today's ECR Consumerwatch...

If things fall apart - are you covered?

The short-term insurance industry is no doubt bracing itself for a flood of flood-related damage claims from the people of Durban after the monster storm of Monday night and Tuesday. Wendy Knowler asks though, will you be effectively covered?

126 episodes

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