Flights suspended and Mango communications is vrot, says Consumerwatch’s WENDY KNOWLER
On Monday the SAA subsidiary announced that it was going to go into business rescue and the next morning hundreds of would-be passengers were left stranded at Joburg’s OR Tambo and Cape Town international airports.
In the case of the flight departing from Cape Town at 10:15, bound for Durban, Mango only notified the queuing passengers shortly before 9, via SMS, that the flight had been suspended.
That was more than an hour after Mango had expected them to be at the airport! Totally unforgivable.
As is not posting a few Mango personnel at the airport to deal with distraught passengers.
One Durban family of five is only flying back to Durban this afternoon, having been unable to book seats on other flights on Tuesday or Wednesday.
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