ECR Consumerwatch

EAST COAST RADIO  |  Podcast , ±7 min episodes every 1 week  | 
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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Are you on shaky ground with your house insurance?

Many people think they’re covered if their home were to be damaged in a storm, only to find out at claim time that they aren’t. On Consumerwatch this week, Wendy Knowler shares the final installment of the fallen-down wall saga, plus some very important advice for anyone with house insurance.

Flood damage? You could well be on your own

First their boundary wall collapsed in a devastating storm, and then this Umlazi couple’s hopes of getting it rebuilt were dashed when their insurer rejected their claim. It wasn’t that fierce storm which toppled the wall, the insurer said - it was poor construction. The couple asked Wendy Knowler to help…

So you've said no to the straw. Now what?

Demonising all plastic is misguided. Plastic remains an excellent form of packaging - cheap, strong, light - it's single-use plastic that’s not okay. The issue is that plastic - and particularly Polyethylene terephthalate (PET) - denoted by the recycling number 1 - has no business being on a landfill site, a beach or littering any public space.

High Court outlaws banks’ controversial money grabbing

For years, South Africa’s banks have taken it upon themselves - without warning - to grab money from their clients’ current accounts to settle their credit card debt, often leaving them with too little money to honour their debit orders or buy food for the month.

Scam Tenders - a cautionary tale

This week’s Consumerwatch is a cautionary tale for small businesses. I’m very grateful to a Durban businesswoman for sharing her story with us in a bid to warn others. She'd found no warnings online about any of the companies involved, but she did miss some tell-tale signs in her dealings with the fraudsters, and that’s been her very expensive lesson.

145 episodes

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