Part 2: Fazila Malek from New Heights travel breaks her silence over umrah saga

Two weeks ago, the South African Hajj and Umrah Council (SAHUC) issued a travel advisory warning people to be cautious when booking with New Heights travel. This follows a number of Umrah complaints against the company. Sahuc says the Mu’tamireen had booked and paid for their proposed umrah trip which did not materialise. On the 18th October 2019, a letter by the company’s attorneys was circulated on social media to issue an apology for the delay in refunds to mu’tamireen. The letter stated that the delay is due to reasons beyond their control. Through its lawyers, the client undertook to refund clients within a 21-day period with the deadline set for the 20th November 2019. However this did not happen.
What circumstances led to these umrah trips not bring fullfilled and why has the money not been refunded yet? Up until now, we heard very little from the umrah agent Fazila Malek, who I’m sure many listeners have travelled with before. Well yesterday I interviewed Mr Rafiq Saville, one of the aggrieved clients who did not go on umrah. We eventually managed to get Fazila Malek online…take a listen