CXTECHFEST: Banking & the World of Customer Experience
Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.
Brett Levy and Brett Lindsay, along with their guests, look at the difference in connectivity between South Africa and Australia from a first-hand account. They put a specific focus on traffic management and GPS technology that is changing the way we live and travel.