African call centres booming, despite the rise of AI

Loading player...

There’s been an outcry about the high ticket prices for Springbok games – but are they justified? Why eco-labels in their current form are not helping South Africans make more sustainable choices. And how tariff hikes are going to affect global supply chains.

10 Jul 5AM English South Africa Business News · Politics

[TOP STORY] Debt counselling sector faces overhaul amid rising consumer exploitation

'We want to raise the bar for professionalism in the industry, because we believe that the time is now and the review is necessary, and we want to ensure that only qualified, ethical counsellors are allowed to practice,' says René Moonsamy, chairperson of the National Debt Counselling Association.

7 Nov 8AM 8 min

Are year-end bonuses a legal right or a workplace privilege?

Crackdown on rogue debt counsellors as National Debt Counselling Association proposes new standards. A new report says the future consumer wants simplicity, self-expression and science-backed wellness. And a seven-year study maps the DNA of successful entrepreneurs.

7 Nov 5AM 34 min

[TOP STORY] Fintech, AI and growth: Romeo Kumalo’s African investment thesis

‘A lot of the ventures that we are looking to back are businesses that are changing people's lives, but they are also innovating around digitisation and around financial inclusivity,’ says the co-founder of LLH Capital.

6 Nov 8AM 8 min

A malaria-free future could be on the horizon

Investment heavyweights double down on growth after landmark Optasia listing. SA’s children are not safe, a new report demands change. And why SA firms are stepping up cyber defences amid rising global threats.

6 Nov 5AM 32 min

[TOP STORY] Shock closure of Irma Stern Museum raises heritage protection questions

‘What went wrong here is not so much the concerns about the financial model, but the fact that the public and the greater art industry weren’t taken into confidence to try and assist in finding alternative ways to keep the museum open,’ says Frank Kilbourn, chairperson of Strauss & Company.

5 Nov 7AM 6 min

African call centres booming, despite the rise of AI

Other recent episodes

[TOP STORY] Debt counselling sector faces overhaul amid rising consumer exploitation

Are year-end bonuses a legal right or a workplace privilege?

[TOP STORY] Fintech, AI and growth: Romeo Kumalo’s African investment thesis

A malaria-free future could be on the horizon

[TOP STORY] Shock closure of Irma Stern Museum raises heritage protection questions

Products

Resources

Company