FlySafair responds to ‘overbooking’ investigation.
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GUEST - Kirby Gordon, FlySafair chief marketing officer.
In recent days, FlySafair has found itself at the center of an investigation launched by the National Consumer Commission (NCC) over its overbooking practices, following complaints from passengers. While the airline has openly admitted to overbooking on social media, it stresses that this practice is common across the aviation industry, both locally and internationally, as a way to manage operations efficiently and maintain affordable fares.
To dive deeper into FlySafair's response and their stance on the ongoing investigation, we are joined today by Kirby Gordon, FlySafair chief marketing officer who will share more about the airline's perspective on the matter.
In recent days, FlySafair has found itself at the center of an investigation launched by the National Consumer Commission (NCC) over its overbooking practices, following complaints from passengers. While the airline has openly admitted to overbooking on social media, it stresses that this practice is common across the aviation industry, both locally and internationally, as a way to manage operations efficiently and maintain affordable fares.
To dive deeper into FlySafair's response and their stance on the ongoing investigation, we are joined today by Kirby Gordon, FlySafair chief marketing officer who will share more about the airline's perspective on the matter.
