National Consumer Commission their decision to investigate Flysafair over passanger overbooking

GUEST – Prudence Moilwa, Head of Complaints and Investigations at the National Consumer Commission
In a move that has sparked significant public interest, the National Consumer Commission (NCC) has announced an investigation into FlySafair, one of South Africa’s leading low-cost airlines, over allegations of overbooking passengers. This practice, which has been criticized for its impact on consumer rights and satisfaction, has raised important questions about the balance between airline profitability and customer fairness. To shed light on the NCC’s decision and the broader implications of this investigation, we are joined by a National Consumer Commission representative on the commission’s concerns, the legal and ethical dimensions of overbooking, and what this probe could mean for South Africa’s aviation industry and its passengers.