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2023 marked the highest number of banking complaints ever – Banking Ombud

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GUEST – Nerosha Maseti, Lead Ombud for the Banking Division at the National Financial Ombud Scheme

Highlighting a few key statistics;
The formal cases reported, increased by 12% to 8 521and referrals (now called premature complaints) increased by 11% to 13 373.
The total record number of cases opened by the OBS totalled 21 641, an increase on the 2022 figures of 11%.
The number of cases closed by the OBS in 2023 increased by 6% from 2022, with a total of R25 735 594,17 being recovered for consumers in the year under review.
22 Jul 2PM English South Africa Business News · Investing

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