Customer Feedback & Focus Groups

While you may know your product and your customer demographics, does that mean that you know what your customers truly want? Chances are the answer to that is no. It takes patience, listening, and talking skills to gather the information necessary to providing the experience that your customers are looking for. Hal and Dr. Wiant have some tips that you can work on to be more open to customer feedback and why focus groups are beneficial to your business.

Business Works is presented by the following sponsors:
Father and Son Family Medicine Clinic
Heather Skender-Newton
Rib City of Cookeville
John White - State Farm Insurance Agent
Ford Lincoln of Cookeville
Trademark Printing
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