Track A: FINANCIAL SERVICES INNOVATION

3 x TED-style talks: DISRUPTIVE INNOVATION IN FINANCIAL SERVICES (L Rossouw), PRODUCT DEVELOPMENT: SOUTH AFRICA VS THE REST (G Becker, G Rutherford), THE SCIENCE OF CUSTOMER LOYALTY PROGRAMMES (S Burnstone), Chair: Ashleigh Theophanides (Life Assurance; Short-term Insurance; Wider Fields; Healthcare; Finance)