RISE fm The Midday Escape

The Customer Is Not Always Right… You’re Angry, You’re Frustrated and You’re at Work - How Should You Respond?

Loading player...
Research on emotional labour has shown that employees often have to manage and regulate their emotions as part of their jobs, particularly in roles where they deal directly with customers or the public. But where do we draw the line? Does being frustrated explain an emotional outburst, or does professionalism require us to remain composed regardless of how difficult the situation becomes? Join Mpumi Mbethe in this podcast with HR expert Lerato Shawane as they delve deeper into the matter
#OfficeScoop #MpumalangaAzishe
6 Aug English South Africa Society & Culture

Other recent episodes

From Bushbuckridge to Mount Kilimanjaro and Mount Elbrus in Russia

Meet Lucky Lubisi, a passionate hiker whose journey began in 2023 with a bold challenge — summiting Mount Kilimanjaro. But Kilimanjaro was only the beginning. The next goal was Mount Elbrus, the highest mountain in Europe. Despite the challenges surrounding the war in Russia, Lucky and his team pressed ahead…
14 Aug 12 min

The Executive Playlist with Kgabo Lucia Mabunda

Join us as we get to know the woman behind the movement through the music that inspires her. Because every leader has a story, and every story has a soundtrack. Kgabo Lucia Mabunda — scientist, entrepreneur, author, life and business coach, mentor and founder of the Women Healing Hike &…
31 Jul 25 min

The Executive Playlist | Beyond the Stethoscope with Dr Nhlanhla Thabethe

Her passion for healing goes far beyond the consulting room. From championing community health and advocating against gender-based violence to changing lives through the ThandoLwethu Foundation, Dr Nhlanhla Thabethe is making a lasting difference. On this episode of The Executive Playlist, she shares the soundtrack of her life-the songs that…
27 Jul 28 min
All episodes