From Reactive to Predictive: Using AI Models in D365 CE for Proactive Customer Support

Loading player...
This blog explores how Dynamics 365 Customer Engagement (D365 CE) and AI are transforming customer support from reactive to predictive—enabling businesses to anticipate issues, reduce churn, and build stronger customer relationships through data-driven insights and automation.
22 May 6AM English South Africa Technology · Business

Other recent episodes

Using AVD VM Sizing Guidelines from a Pre-Sales Perspective

This blog explores how sales teams can effectively position Azure Virtual Desktop (AVD) solutions by using Microsoft’s VM sizing guidelines to align virtual machines with customer workloads, ensuring optimal performance and cost efficiency.
14 Jul 8AM 2 min

The Silent Thief: The Hidden Costs of Legacy Systems for African SMEs

This blog explores the hidden costs of outdated IT systems in Africa’s medical distribution sector, using a real-life example from Nairobi. It highlights how legacy tools—like old servers, spreadsheets, and manual batch tracking—create inefficiencies, compliance risks, and missed growth opportunities. The story follows a distributor who transformed his operations by…
11 Jul 8AM 3 min