How to achieve enterprise maturity through key competency building
Our key account executive in Ghana, Dzifa Abodakpi, is joined by Yvonne Quashie, CX country head at UBA Ghana, to discuss advancing African enterprise maturity through key competency building. CX still is in its novice stage in the African business landscape. In an insightful conversation, Yvonne provides valuable tips to address challenges like organizational adoption to enhanced CX strategies and more.
18 Jul 2022
Technology · Business
The latest trends, challenges and opportunities in Nigeria. In this episode of the Infobip Bipgurus podcast series, Marina Bolfan, Enterprise Sales Lead at Infobip, is joined by Jennifer Uma-Kalu, Head of CX at Transcorp Hilton Abuja. They unpack how Nigerian travel and hospitality businesses can build a customer experience framework…
Unpacking challenges and opportunities in the Ugandan startup space. The African startup ecosystem continues to thrive as more and more Africans gain access to the internet and mobile devices. This is particularly evident in Uganda, where innovative entrepreneurs develop groundbreaking products and services to empower their fellow citizens. However, Ugandan…
Let's talk about taking CX to the next level! In the second episode of Infobip Africa's BipGurus Podcast series, Isaac Akanni, account executive at Infobip Nigeria, is joined by Ijeoma Okeke, CXPA Lead at Nigeria Network. They take you through the dos and don'ts when it comes to setting up…