PPP E7 - Complaints & Liaison (Part 1)

This episode is Part 1 of a conversation with the Complaints & Liaison function of the PIRB, in which we discuss the process through which complaints can be logged and addressed. In stead of taking a punitive approach, the PIRB rather focusses on strengthening pride and accountability within the plumbing profession by promoting, monitoring and maintaining expertise and competencies among industry professionals, as well as working with the community to address concerns and resolve complaints about work carried out by plumbers.