'Please help me': mom struggling to submit maternity claim

During her last week of pregnancy, an exhausted Neo Mokgautsi stood in a queue at the labour department in Roodepoort on the West Rand for more than five hours, hoping to submit her maternity leave claim.

Fast forward and baby will soon be three-months-old. Mokgautsi, a sales assistant at a clothing store who was on maternity leave at the start of the lockdown, found herself back in the same queue. All this time she has been struggling to submit the claim.