How social distancing is changing e-commerce

The coronavirus outbreak has resulted in more people turning to online shopping to avoid physical shops. In this edition of the Business Day Spotlight, we look at online shopping and e-commerce trends.
Our host Mudiwa Gavaza is joined in studio by Derek Cikes, commercial director at fintech company, Payflex to talk about the issues.

Cikes starts off by saying the coronavirus has definitely had an impact on online shopping, as more people are forced to stay and home, avoiding physical stores. He says since President Cyril Ramaphosa announced the travel ban on Sunday, there’s been a marked increase in people shopping for groceries in particular online.

With only 2% of retail business happening online in SA, compared to about 10% in more developed countries, Cikes says brick and mortar stores are not going away anytime soon.