Aquafresh changed Its formula — and hoped you wouldn't notice

Loading player...
When companies want you to know they've improved a product, they shout it on the front of the pack. When they'd rather you didn't notice, they quietly adjust the ingredients list. Haleon chose the stealthy route with Aquafresh, reformulating it from October last year with no front-of-pack disclosure whatsoever. The result: a runnier, less frothy toothpaste that doesn't hold its shape on the brush. Titanium dioxide - which gives the paste its bright white density - has been replaced with alumina. When I pressed Haleon for the real reason, they never gave one. Loyal customers deserve better than that.
25 Jun English South Africa Education · Self-Improvement

Other recent episodes

Do you know what your store cards are costing you?

Store cards can quietly drain your wallet through monthly service fees, even if you have what you assume is a zero balance. Last month Woolworths raised its store card fee to R52.49 a month, applying it even to those customers who have a zero balance. That works out to R630…
14 Aug 1 min

How much do you value after sales service?

Nico Grobler and his wife bought two Grafton Everest leather recliners from Tafelberg Furnishers. A few years in, the leather on the armrests and leg rests began to wear and scuff – prematurely, in their view. But because the chairs were well out of their two-year warranty, the couple’s first…
13 Aug 1 min

Still using the green ID book? Let your bank help you out, pronto

Home Affairs has launched a site that shows you the closest bank branch where you can apply for a Smart ID Card. It's at myhomeaffairsonline.dha.gov.za. There are 372 participating branches so far, and new ones appear on the site as they sign up. Since March, more than half a million…
12 Aug 1 min

Even with saved beneficiaries, check the account details before paying

When you pay a company by EFT, where do you get the banking details? If they’re saved in your banking app, that’s worth a second thought. A Truworths account holder made debt repayments using saved beneficiary details, but the debt collectors had switched banks. Her money landed in a dormant…
11 Aug 1 min

Missing a visa rule could cost you - a lot

A couple flew from Joburg to Auckland, with the return journey via Perth, but were refused boarding because their Perth layover was longer than eight hours, meaning they needed an Australian transit visa. Being Sunday afternoon, it was too late to apply. They had to buy two Cathay Pacific tickets…
10 Aug 1 min