Effective tech strategies for African banks in 2024

Strategies around banking technology, in service of greater financial inclusion, in this edition of the Business Day Spotlight.

Host Mudiwa Gavaza is joined by Heidi Custers, digital transformation director at Backbase.

The discussion examines some of the fundamental shifts banks can take towards servicing customers better; demographic factors working in favour of Africa; the mobile money revolution; ways in which finance houses can make use of technologies such as artificial intelligence (AI); and an outlook for the sector.

Business Day Spotlight is a MultimediaLIVE Production. Producer is Demi Buzo.