Durban's Webhelp grows almost seven-fold in a year

BPO [business process outsourcing] is one of the fastest-growing sectors in South Africa with significant year-on-year growth,” commented Tammy Chetty, Managing Director of Webhelp South Africa. “We’ve had a significant government and stakeholder support leaning into the incredible job opportunities this sector creates for young, unemployed individuals with little or no work experience.”

Chetty said the quality of skills found in South Africa and the high level of English-speaking employees have seen it become a ‘hotspot for BPO’, with organisations across the world looking to South Africa to offshore non-core work packages and capitalize on the value proposition South Africa has to offer.

Beyond the skill level demonstrated by the young South African workforce, Chetty said the country had set itself apart in the BPO sector through the sheer resilience shown during the pandemic. When so many companies were forced to shut down and retrench, Webhelp was doing the unthinkable by opening up a new branch in Umhlanga Ridge – providing jobs at a crucial time in the country’s economic history.

“Moreover, I feel that the industry showed great resilience by coming together and working in partnership to lobby the role-players in the sector to secure essential service status during the lockdown,” continued Chetty. “This is one of the sectors that employ the youth. Shutting our doors would have left many young unemployed individuals resulting in greater risk for families and society as a whole.”

She said many competing countries were not able to sustain operations during this time, forcing them to shut doors. However, Webhelp was able to remain open with essential service status and transition by adhering to COVID protocols in the workplace and through employing flexible work operations.

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