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ECR Consumerwatch

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
Weekly English South Africa Leisure · Business
239 Episodes
232 – 239

Can’t be dealing with this

People behaving badly in shops makes for great social media traffic, but resorting to violence and intimidation when you don’t get your way is a really ugly, childish trend. On Consumerwatch we focus on the case of a woman who signed a deal on a new car, realised afterwards that…
24 Nov 2016 7 min

No getting out of insuring that financed car…

If you’re feeling the pinch, cancelling or downgrading your car insurance may seem like a good way to shave a few hundred Rand off your monthly expenses. But not only is that very unwise, it’s a breach of your car finance contract. Car finance banks have a right to insist…
17 Nov 2016 7 min

Shrinkflation goes too far

Toblerone is suddenly the poster child for SHRINKFLATION - when manufacturers make their products smaller as a sneaky way of passing on price increases to consumers. Public outcry over the redesigned bar - which now has much fewer chocolate peaks - has lit up social media this week. But it’s…
10 Nov 2016 11 min

Customer service - are you feeling it?

The results of the Ask Afrika Orange Index are out, the Index measuring customer service across brands and across 33 South African industries. And very eye-opening they are too - one industry dominated the coveted Top Ten, with four spots, and the biggest surprise of this year’s Index is that…
3 Nov 2016 9 min

RAF: An attorney’s response

The Durban attorneys who specialise in Road Accident Fund cases were none too pleased about some of the stuff the Fund bosses said about them last week. Here's part 2 of the RAF series…
27 Oct 2016 5 min

Road accident victims: where's the money going?

The Road Accident Fund is desperately seeking more than 12 000 KwaZulu-Natal road accident victims who lodged claims four or more years ago, and then just dropped off the radar. In a media briefing held in Durban this week, the Fund’s Chief Operations Officer urged journalists to get the word…
20 Oct 2016 6 min

Gym contract traps

Spring is here and that means the gyms are working hard to push that tired old Shape up For Summer message, and get you to sign a contract. But exercise care when signing any contract, urges Wendy Knowler.
6 Oct 2016 6 min
232 – 239