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ECR Consumerwatch

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
Weekly English South Africa Leisure · Business
239 Episodes
172 – 192

The latest on the listeriosis crisis (22 March)

As the listeriosis crisis continues to grip the nation, and more products are being withdrawn from sale, many people have become really paranoid about what they can and can’t eat. And understandably - we are in the throes of what is, after all, the world’s biggest listeriosis outbreak. The latest…
22 Mar 2018 11 min

The secret’s out - this weight-loss product is illegal

It's International Consumer Rights Day, and this year’s theme is making the digital marketplace fairer for consumers. There’s a particular product, a weight-loss product being sold online in South Africa, that’s huge cause for concern for the medical community right now. More with Consumerwatch's Wendy Knowler here.
15 Mar 2018 8 min

Listeriosis crisis: Wendy speaks to a survivor

This time last week, millions of South Africans were buying and consuming polony and other ready-to-eat cold meats as usual. All that changed on Sunday with the Health Minister’s announcement that the outbreak source was an Enterprise factory. Consumerwatch speaks to someone who got listeriosis and almost didn’t survive it.
8 Mar 2018 13 min

Store club fees - time to opt out?

Do you know how much you're spending on membership fees for a store account? Are you benefitting at all from the payment? Consumerwatch's Wendy Knowler chats to a Toti resident who has had an account for about 20 years.
1 Mar 2018 7 min

How to avoid appliance repair rip-offs

Getting an appliance repaired is a leap of faith. In today's Consumerwatch - Wendy Knowler investigates a case of a Durban couple who sent their freezer in for repairs and the repairers didn't use the right parts they were charging for.
22 Feb 2018 6 min

The listeriosis crisis goes from bad to worse

New listeriosis figures released by the National Institute for Communicable Diseases late yesterday paint an even grimmer picture of South Africa’s listeriosis crisis. More with Consumerwatch's Wendy Knowler.
15 Feb 2018 8 min

How to spot, tackle an unauthorised debit order

With many consumers agreeing to deals over the phone, the recording of that call serves as the proof or “mandate” should the consumer dispute a debit order on their account. In today;s Consumerwatch, Wendy Knowler talks about identifying and disputing an unauthorised debit order…
1 Feb 2018 9 min

Do loyalty points, gift vouchers expire?

Millions of South Africans have come to depend heavily on loyalty programmes, many using their points to buy essentials - groceries, pre-paid electricity and fuel - while others save them for spoils.
25 Jan 2018 7 min

Listeriosis - a crisis with a mystery source

South Africa’s listeriosis crisis been coming on for a while - the National Institute of Communicable Diseases (NICD) has been tracking the cases for the past year, and keeping very quiet about it. The burning question is - where is the listeria coming from? More with Consumerwatch's Wendy Knowler.
11 Jan 2018 10 min

When all that glitters is stolen…

Here’s s a not-so-fun fact - KZN is the capital of jewellery store heists. So what happens if your precious heirloom is taken while at the store? Wendy Knowler has the details…
30 Nov 2017 6 min

Making the best of Black Friday

Black Friday is next week, and if it seems to become a bigger deal in South Africa every year, that’s because it does. More with Consumerwatch's Wendy Knowler…
16 Nov 2017 7 min
172 – 192