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Zendesk's Maxime Blanchard: Why getting CX right is crucial to business success [promoted]
Maxime Blachard is a French former pro-football player who played as defender and defensive midfielder for various teams. Today, though, he's more on the offensive -- in the technology space, where, as South African territory manager for Zendesk, he is passionate about customer experience (CX). Zendesk recently completed a research…
Why it's time to rethink IT financing
It has been an extraordinary year, often for all the wrong reasons. And not just because the world was hit by a global pandemic, but because of the ways the associated lockdowns have changed the world of work and, for many companies, their IT spending priorities. In some instances, companies…
Kaspersky's Lehan van den Heever on using AI to fight cyber threats [promoted]
Artificial intelligence (AI) and machine learning (ML) are becoming important tools in fighting cyber threats, but why, and what are the short- and long-term implications? In this episode of the podcast, TechCentral speaks to Kaspersky enterprise cybersecurity advisor Lehan van den Heever about how AI and ML can be used…
Pieter de Villiers on building Clickatell into a $1-billion tech giant
Pieter de Villiers began his career as an optometrist, but quickly pivoted into the world of technology entrepreneurship when he realised running a retail store was not his cup of tea. Today, the business he co-founded with his twin brother Casper and two others -- Danie du Toit and Patrick…
Interview: Stephen van Coller reflects on two tough years at EOH
For the past two years, Stephen van Coller has been holding down one of the toughest CEO jobs in South Africa -- attempting to lead IT services group EOH Holdings out of dire straits. The former MTN Group executive, who joined EOH in September 2018, has been fighting a corruption…
Solving companies' IT challenges in a post-pandemic world [promoted]
The world changed dramatically in 2020, thanks for the Covid-19 pandemic. Digital transformation strategies are being fast-tracked and businesses are being forced to update their infrastructure to accommodate a mobile workforce. But none of this is easy. Cloud is a key component of this change, with companies having to choose…
Dimension Data on why getting CX right is crucial for modern banks to thrive [promoted]
In this episode of the podcast, TechCentral speaks to Dimension Data executives about how improving the customer experience (CX) in banking, using technology, can help banks do better by their clients. Dimension Data Middle East & Africa executive for intelligent customer experience Nompumelelo Mokou and the company's head of sales…
How CallMiner is helping African Bank retain and grow its client base [promoted]
In this episode of the podcast, TechCentral talks to African Bank CIO Penny Futter and the bank's executive of credit and data science, Vere Millican, about their decision to deploy advanced speech analytics software from CallMiner. Frank Sherlock, CallMiner's vice-president for international markets, joins the podcast to talk about the…
Westcon-Comstor’s Lyndsey Chiinze on why hybrid cloud matters [promoted]
In this episode of the podcast, TechCentral speaks to NetApp product manager at Comstor Southern Africa Lyndsey Chiinze about “hybrid cloud infrastructure”, or HCI, and why it’s become critically important in digital transformation projects. This is particularly true, Chiinze said, in light of the Covid-19 pandemic and work-from-measures. In the…
What Donald Trump can teach your company about digital transformation [promoted]
What if South African companies could learn a thing or two from outgoing US President Donald Trump? Or, more specifically, the way his campaign team used technology to secure the controversial candidate the presidency in 2016? Karl Fischer, MD of the coastal region at software house DVT and the company's…
How the Da Vinci Institute is pivoting online with the cloud and FuseForward [promoted]
In this promoted episode of the podcast, TechCentral chats to FuseForward MD Premie Naicker about the proof of concept the Amazon Web Services partner is doing is involved with at the Da Vinci Institute. FuseForward, a Canadian company founded in Vancouver, opened its first office in South Africa about 18…
Mondia launches time-based video streamer Monsooq in South Africa
A new emerging markets-focused video streaming platform called Monsooq, developed by multinational media group Mondia, has been launched in South Africa, becoming the first market worldwide to get access. In this episode of the podcast, TechCentral's Duncan McLeod interviews Mondia chief commercial officer Paolo Rizzardini about why his company chose…
Maxtec MD Praven Pillay on cybersecurity in a cloud and Covid era [promoted]
In this episode of the podcast, TechCentral speaks to Maxtec MD Praven Pillay about the growing importance of cybersecurity, especially in the cloud, and the solutions the company offers the market. The conversation kicks off with a look at Maxtec's history and the role it plays in the IT ecosystem…
Inside the JSE's plan to build a blockchain-based capital-raising platform
In this episode of the TechCentral podcast, Duncan McLeod speaks to Myles Milston, CEO of London-based Globacap Technology, which has received a £4-million (R83-million) investment from the JSE. In addition to the investment, the JSE has signed a deal with Globacap to create a blockchain-based "private placements platform" to allow…
Bank Zero's Lezanne Human on disrupting banking in South Africa
Bank Zero is a new digital bank backed by former FNB CEO Michael Jordaan and launching in South Africa soon with a technology-led approach to financial services and low to zero fees. TechCentral editor Duncan McLeod spoke to the bank's co-founder and executive director Lezanne Human about Bank Zero's launch…
Microsoft's Panos Panay on building Surface, and the future of the PC
Microsoft chief product officer Panos Panay is enthused about the future of the personal computer, arguing that PCs have never been more important as the world navigates the Covid-19 pandemic. In this exclusive South African interview with Panay, TechCentral talks to the man behind Microsoft's push into PC hardware in…
NAPAfrica's Andrew Owens on explosive Internet growth under lockdown
NAPAfrica, the Internet exchange point (IXP) operated by data centre operator Teraco, has seen a 50% spike in peak traffic volumes in the past five months to 1.5Tbit/s, driven by the lockdown and work-from-home measures. In this episode of the podcast, Teraco technical lead for interconnection and peering Andrew Owens…
Siyabonga Mahlangu on why Telkom is taking on Vodacom and Rain
Telkom dropped a bombshell on South Africa's telecommunications industry this week when it said it was approaching the Competition Commission to object to Vodacom's roaming agreements with Rain. But why? In this episode of the TechCentral podcast, Telkom group executive for regulatory affairs and government relations Siyabonga Mahlangu explains why…
Atvance Intellect's Brendon Ambrose on data privacy and the law [promoted]
In this episode of the podcast, TechCentral is joined by Brendon Ambrose, GM for data privacy, at technology company Atvance Intellect. In the podcast, Ambrose focuses specifically on the data privacy side of Atvance Intellect's business and what companies need to know about new legislation and regulations governing the protection…
Introstat's William du Preez on the benefits of a managed print services partner [promoted]
In this episode of the podcast, Introstat executive sales manager William du Preez talks about the benefits of businesses signing up with a managed print services partner. He talks about how doing so can save companies significant costs and improve their efficiency. Introstat was founded in 1989 and has about…