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Interview: IBM’s Phil Anderson on ethics and AI [promoted]

As business transformation services leader at IBM South Africa, Phil Anderson’s portfolio is a tech geek’s dream job.
Creating ways for companies to embrace blockchain, transformative business applications, robotics and artificial intelligence is all part of his domain.
He joins us in this episode of the TechCentral podcast to unpack AI and the ethical concerns around the use of the technology.
Anderson says ethical choices need to drive AI deployments. “If technology uses the past to predict the future, how do we drive transformation without deliberate, ethical rules to support this transformational objective?” he asks.
Anderson unpacks the five fundamentals for a successful AI deployment, namely “explainability”, fairness, robustness, trust and privacy.
For a starting point, he suggests choosing a small area with a clear business challenge that can deliver value and get it operational – in eight to 12 weeks – to see immediate AI value.
Don’t miss the discussion!

IBM and Salesforce: A partnership you should know more about [promoted]

This episode dives into the world of digital transformation from the front end with and IBM Consulting.
Shaun Paul de Caires, capability lead for IBM’s Salesforce practice, talks all things customer relationship management in this podcast.
De Caires says this is not a new partnership, and that IBM has a strong Salesforce relationship that spans two decades. It now has a fast-growing team in the South African office and there is focus on attracting consultants.
De Caires is quick to dispel the myth that IBM is only for large companies and Salesforce only for sales-focused areas. “Our ideal customer is one with a multitude of challenges and ambitions that wants to put its clients at the centre of its business through the effective use of technology,” he says.
Transformation of this nature is complicated, with multiple components intersecting, and this requires solid management. De Caires says consideration needs to be given to the following fundamental areas: data, integration, infrastructure, security and the application ecosystem – all areas where IBM is ideally placed to assist customers.
Don’t miss the discussion.

Exploring the complexity of the hybrid work paradox [promoted]

We all know that the world of work has been turned on its head.
A recent survey found that 58% of employees want to spend the most and least time in the office for the same reason: more focused work.
This is a key finding of The Work Trend Index survey conducted by Edelman Data & Intelligence.
The sample of more than 31 000 full-time employed or self-employed workers across 31 markets earlier this year has also helped inform Microsoft that an employee’s flexibility to work wherever they happen to be allows for more innovative thinking and a more productive state of “flow”.
Colin Erasmus, Modern Workplace and Security Business Group lead at Microsoft South Africa, joins the TechCentral podcast to talk about these findings and what Microsoft is doing to address the complexities of the required new way of working.
Think “people, places and process”, says Erasmus. “The model is simple, the employee engagement is fundamental, and the implications are measured through staff retention and business productivity.”
Microsoft is very aware of every organisation’s pressure to adapt and will always encourage a “security first” approach while not interrupting business as usual, he says.
In the podcast, Erasmus also unpacks some local examples of how Microsoft is solving business transformation requirements and guiding teams to success.
Mark Walker, associate vice president for sub-Saharan Africa at International Data Corp, also joins the discussion to expand on the survey results and shares IDC’s predictions on hybrid working. Based on multiple research sources coupled with desk research that focuses on enterprises in the Global 2 000 list, IDC expects that by 2023, for example, digital transformation and business volatility will drive 70% of the world’s largest organisations to deploy remote or hybrid-first work models, redefining work processes and engaging diverse talent pools.
Don’t miss the discussion.

DeFi, the metaverse, NFTs – what it all means for you [promoted]

The metaverse. NFTs. Decentralised finance. Most of us have heard of these terms, but what do they mean – and how does one profit from them?
In this third episode of a series of podcasts with Revix, we delve into these topics in detail.
Sean Sanders, CEO and founder of Revix, provides an update on the latest developments in the world of crypto – from why El Salvador has made bitcoin legal tender and why other countries may follow suit.
The conversation turns to decentralised finance, or DeFi, and why it’s important – it promises to cut out the intermediaries in the financial industry, meaning big disruption to the banks.
Sanders also unpacks why he believes crypto should form a part of every investor’s portfolio.
“Once the jargon has become normal conversation, you’ll know it’s mainstream. My advice is to dig in now, educate yourself and get over the fear of the new.”
* This promoted content was paid for by the party concerned

Ricoh's Mark Taylor and Jacques van Wyk on the brave new world of work [promoted]

The world of work has changed fundamentally, and quite possibly forever. Companies need to adapt, and one area that needs particular focus is how they manage their physical offices.
As the Covid-19 pandemic starts to ease into 2022 – fingers firmly crossed – companies need to manage the gradual return to work of their employees. But how do they make their people feel safe in the workplace, and how can they use the latest systems and technologies to made the workplace more efficient?
Ricoh, the Japanese multinational, has a solution: Ricoh Spaces. And in this episode of the podcast, Ricoh International CEO Mark Taylor and Ricoh South Africa CEO Jacques van Wyk unpack the big issues.
Taylor, who is no stranger to South Africa’s ICT sector – he recently emigrated to his native UK after decades in senior roles in South African banking, telecommunications and IT companies – gets the conversation going with a look at Ricoh and what it does.
He then talks about how Ricoh itself has been reconfiguring its offices and the way it manages them in the wake of Covid and the shift to a hybrid working environment. Van Wyk and Taylor unpack the trends Ricoh is seeing in South Africa and what the last 18 months have meant for productivity – and for the mental health of employees – before turning to how Ricoh Spaces has helped Ricoh adapt, and why they believe the solution can be used productively by businesses everywhere.
In essence, Ricoh Workspaces allows you to book a desk or a parking bay, for example. You can book lunch or a boardroom, check if visitors have been vaccinated, and manage the flow of both guests and employees throughout the work environment. This allows better utilisation of company assets and allows companies to plan their workspaces better...
For more, visit

Sage and AWCape: Can you afford not to modernise your applications? [promoted]

In the world of business applications, enterprises are spoilt for choice. Sage Intacct, cloud-based financial management software, is highlighted as the financial solution of choice and makes a strong argument in this episode as to why its solution should be yours.

Jeff Ryan, MD of Sage partner AWCape, and Sage Intacct sales director Erika More unpack the key issues around choosing and deploying a business solution.

The episode takes a deep dive into the reasons why new-age applications should be on your wish list. Sage and AWCape answer questions that cover a broad range of topics: Why a new system? How to choose a solution for your specific business requirements? How long will it take to go live?

Don’t miss the discussion.

What a truly modern telephony system can do for your business [promoted]

Euphoria Telecom is a South African company on a mission to change the perceptions of what telephony solutions can do for your business.
This episode of the podcast is geared towards answer the question: “What more can I expect from my telephony provider?”
Nic Laschinger, chief technology officer at Euphoria Telecom, explains why, in 2021, your choice of telephony solution matters, how cloud-based systems help and the advantages of using modern communications systems.
“Customers are under huge pressure to save costs and innovate on ways to unlock new sources of revenue,” says Laschinger.
If you have ever wondered what happens when you put a group of voice-over-IP pioneers into one company, look no further than Euphoria Telecom, a South African start-up success story and a firm that’s about to launch its services globally.

Meet the team taking CipherWave to new heights [promoted]

In this episode of the podcast, we meet the executive team of South African Internet service provider CipherWave.
The podcast explores the company’s solutions and how it works with customers, as well as its plans for 2022, including empowering customers in a self-service environment.
Led by CEO Wayne D’Sa, CipherWave has a young executive team who are making waves in the local ICT industry.

How to profit from the rise of the connected home [promoted]

Aravind Pai, partner expert in the product development team in Bangalore for Radisys, joins the podcast for a fascinating discussion on connected homes and businesses.
Radisys forms part of Jio Platforms, a wholly owned subsidiary of Indian conglomerate Reliance Industries.
With the constant rise in price of basic utilities such as electricity and water, an answer the problem lies in effective utility management. Pai discusses potential solutions using the Radisys toolset to simplify and manage multiple automation devices from one console.
Service providers interested in offering these solutions to the market shouldn’t miss this discussion.

Interview: Revix CEO Sean Sanders on why there’s still time to get into crypto [promoted]

Revix founder and CEO Sean Sanders returns to the podcast for a multi-faceted information-sharing session on cryptocurrency investment.
Sanders, who has just returned from another round of fundraising abroad, touches on a range of subjects, including how to begin investing in crypto and what should be done from a regulatory perspective.
A big part of the episode is about debunking the myths surrounding crypto investment and why Sanders believes that it should be part of an investment portfolio.
With the recent news that bitcoin topped R1-million for the first time and the overall crypto market reaching a US$3-trillion market capitalization, this is an episode to listen to.
Sanders also talks about Revix’s “no-fee November” for investment and hints at the company’s Black Friday plans.

Digital transformation shouldn't be scary, say AWCape and Sage [promoted]

Sage partner AWCape has not been immune to the impact of digital transformation. Selling various “as-a-service” offerings, the company has embraced the change to what’s needed from Sage business partners and what customers want.
Newly appointed AWCape MD Jeff Ryan talks in this podcast about the company’s own maturation and explores some of the challenges faced by South African businesses when considering cloud applications.
Gerhard Hartman, vice-president for medium business for Sage Africa and the Middle East, joins the discussion to talk about solving business problems and eliminating complexity by using technology to remove the manual work. Some benefits are obvious, but some are unexpected and welcomed in these tough times.
Ryan goes into good detail on what a customer should think about when considering a move into cloud applications. This often helps clients modernise their environments and frees up budget to be used in areas of innovation.
This deep dive into the world of partners and Sage is an interesting episode with guests who are both knowledgeable about the space.
Enjoy the discussion.

Is a managed service provider the answer to your IT headaches? [promoted]

In this podcast, Dylan Horsten, CEO of MySky Networks, examines the role of a managed service provider (MSP) in today’s volatile business environment.
IT networking, security, support and guidance all form part of the MySky offering, and Horsten talks through the options.
With the MSP market becoming more competitive, customers are now have more choice – and MySky is there to welcome them.
Horsten talks about the team, the importance of culture and how a skilled, focused and agile partner can help customers achieve their goals. “The shift to a services-based model continues to grow in the IT field and that’s what we offer.”
Horsten also touches on the fact that events are returning and that MySky provides temporary event Wi-Fi solutions for the events industry.
“Companies want to be nomadic and avoid lock-in for hardware, IT systems and service. Choice is expected, and that’s what we offer,” said Horsten.
As one of only two Aruba Platinum partners in South Africa and an Aruba managed services partner, MySky has the skills and experience to provide world-class managed services to customers, which Horsten sets out clearly in this podcast.

384 episodes

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