15 Nov Ep. 1 - The value of insurance (in the context of catastrophes)
Intermediaries understand customers' personal needs and the complexity of the South African market. In a world where complexity is increasing, they act as risk managers in the face of economic and climate change shifts. Touching on the devastating Southern Cape fires of 2017, the episode touches on the real value of insurance and some of the challenges associated with underinsurance. According to Santam’s head of intermediated distribution, Andrew Coutts, delivering on the promise of 'insurance good and proper' depends on a personalised experience between intermediaries and their customers, as well as Santam's broader role as a responsible corporate citizen.