Intermediate (by Santam)

SANTAM  |  Podcast , ±13 min episodes every 3 weeks, 1 day  |  Broadcast schedule  | 
‘Intermediate' (by Santam) is a podcast for insurance intermediaries. Hosted by financial journalist Maya Fisher-French and Andrew Coutts, Head of Intermediated Distribution at Santam, each episode features insights into new products, digital tools and relevant industry developments.

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Ep. 4 - Commercial Property: The Changing Nature of Risk

The recently launched risk management app from Santam is proving popular among brokers as a tool to better understand and advise on risk management and integrates well with new business and renewal processes. Andrew Coutts also reflects on some of the factors in the changing nature of on-the-ground risk, touching on challenges presented by ageing municipal infrastructure, electrical compliance and building regulations.

Ep. 3 - What's happening in 2018?

Apart from turning 100-years-old this year, Santam is excited about a number of developments in 2018, such as the introduction and enhancement of our digital tools, our broker roadshows to 20 locations, as well as a partnership with Risk Africa to host the ‘Better Business Breakfast’ engagements (which focus on commercial risk and the agriculture sector). In addition, we will continue to focus on our value proposition of insurance good and proper, and offering seamless value to intermediaries.

Ep. 2 - Reflecting on 2017

Intermediaries continue to positively impact clients’ lives, and in what was a tough year - punctuated by major natural disasters - many lessons were learned. Facing some fundamental shifts in the industry, intermediaries also remain at the centre of Santam’s business, and the company continues to invest in technologies and systems to support them.

Ep. 1 - The value of insurance (in the context of catastrophes)

Intermediaries understand customers' personal needs and the complexity of the South African market. In a world where complexity is increasing, they act as risk managers in the face of economic and climate change shifts. Touching on the devastating Southern Cape fires of 2017, the episode touches on the real value of insurance and some of the challenges associated with underinsurance. According to Santam’s head of intermediated distribution, Andrew Coutts, delivering on the promise of 'insurance good and proper' depends on a personalised experience between intermediaries and their customers, as well as Santam's broader role as a responsible corporate citizen.

4 episodes